Terms and Conditions

By using our services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website or booking our services.

1. General Terms

• By using our services, you confirm that you are at least 18 years old or have parental consent.
• We reserve the right to update or modify these Terms and Conditions at any time.
• Continued use of our services after any changes constitutes acceptance of the updated terms.

2. Booking & Payment Policy

• All bookings are subject to availability. Early reservations are recommended.
• Full or partial payment may be required to confirm your booking.
• We accept payments via cash, online transfers, and secure payment gateways.
• Prices may vary based on the type of service, vehicle selection, and seasonal demand.

3. Cancellation & Refund Policy

• Cancellations made 24 hours before the trip – Eligible for a full refund.
• Cancellations within 24 hours of the trip – May be subject to cancellation charges.
• No-show cases – No refund will be provided.

4. Service Terms

• Customers must provide accurate details, including pickup location, time, and destination.
• We are not responsible for delays due to traffic, weather, road conditions, or unforeseen circumstances.
• Customers must take care of their belongings. We are not responsible for any loss or damage.
• Smoking, drinking, or carrying illegal substances in our vehicles is strictly prohibited.

5. Responsibilities of Customers

• Maintain cleanliness and respect the vehicle and driver.
• Follow local traffic laws and safety guidelines during travel.
• Inform us in advance about any special travel requirements.

6. Liability Disclaimer

Pooja Enterprises Tour and Travels shall not be liable for:

• Delays due to unforeseen circumstances (e.g., roadblocks, accidents, natural disasters).
• Any direct or indirect loss of property or valuables during travel.
• Medical emergencies or personal injuries occurring during the trip.

7. Third-Party Services & Links

Our website may contain links to third-party services. We do not control or endorse their content, policies, or reliability.

8. Privacy & Data Protection

• Customer data is protected as per our Privacy Policy.
• We do not share personal information with unauthorized third parties.

9. Contact Information

For any queries regarding our Terms and Conditions, please contact us:

• Email: shivsai825@gmail.com
• Phone: 07942690473
• Office Address: Rz L-26, Shankar Park, West Sagar Pur, New Delhi - 110046

By using our services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website or booking our services.